Refund Policy

During early access

While ResumeX is in early access, paid plans may not be on sale yet, and nothing is charged until they are. Plans given through a campaign or invite are free and have nothing to refund. Once paid plans open, this policy applies to every payment.

Who handles payments

ResumeX is operated by Mehboob Ehsan Khan Omi. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders, and refunds are issued by Paddle to the original payment method.

14-day refund on your first payment

You can ask for a full refund within 14 days of your first payment for a plan, monthly or yearly, as long as you haven't started using what the plan adds. That means, since paying:

• you haven't downloaded a PDF made with a template that's only in a paid plan,
• you've used no more than 10 AI credits, and
• you've added no more than 2 applications to your job-search board.

A resume you've already downloaded can't be given back, and each AI credit costs us money to provide, so once you've used the paid features the payment isn't refundable. Setting up your Career Profile doesn't count. The Free plan lets you try the builder, the free templates and the ATS check before you pay.

One refund per person. If you've had a refund before, later payments aren't refundable.

Renewals and cancelling

• You can cancel at any time from Account › Manage billing. You won't be charged again.
• You keep your paid plan until the end of the period you've paid for, then move to the Free plan. Your resumes are never deleted.
• Renewal payments aren't refunded, so please cancel before your renewal date if you no longer need the plan. Your account page shows the date.
• Moving up to a higher plan, or from monthly to yearly billing, starts straight away: you pay the difference for the rest of the billing period. Moving down to a lower plan, or from yearly to monthly billing, starts at your next renewal: you keep the plan you paid for until then, and there's no refund or credit for the rest of that period.

Job Search Pass

• When it's offered, the Job Search Pass is a single payment for a paid plan for a fixed number of days. It doesn't renew, so there's nothing to cancel.
• It can be refunded within 14 days on the same conditions as a first payment above. A refunded pass ends straight away.
• Buying another pass while one is running adds its days after the current one ends.

Always refunded

• Being charged twice for the same thing.
• Being charged after you cancelled.
• A fault on our side that stopped you using the paid features you paid for.

How to ask

Reply to the receipt Paddle emailed you, or email us at support@resumex.cc with the email address you paid with. We'll reply within 2 business days. Approved refunds usually reach your account within 5 to 10 business days, depending on your bank.

When a refund is issued, the paid plan ends straight away. Your account and resumes stay, on the Free plan.

Your legal rights

This policy doesn't limit any rights you have under the consumer protection laws of your country, or under Paddle's buyer terms.